Shipping

  • Confirm order and Shipping status

An email confirmation will be sent to you once the order is shipped. The email will include information and instructions on how you can track the shipment of your order online. If you do not receive an order confirmation within 2-5 business days. Averagely, 72 hours (3 business days) of your order, please email us 

info@ottolulu.com

Remember it is normal if you can not track your order right after you receive it. Please allow 24-48 hours later for your tracking details to update.

  • Shipping Time

    Standard shipping typically takes 12-15 business days (excluding weekends). If your order is not delivered by the estimated delivery date, please contact our friendly customer service for assistance!